Refund & Returns Policy

Last updated: 25 July 2026

The 90-day home trial, in one paragraph

Use it for up to 90 days. If it is not right for you, email us and we will send you a prepaid return label and refund you in full. You do not pay return shipping. There is no restocking fee. You do not need the original box, and it does not matter that you have used it — that is the entire point of a home trial. That is what we mean when we say risk-free.

What is covered

Every Quietkind product — Breeze Pro, SwiftVac and ZenTrap — is covered by the 90-day trial. The 90 days run from the day your order is delivered, not the day you ordered it.

Items must be complete: the product itself plus any accessories, tools, filters or charging docks that came with it. If something is missing we may reduce the refund by the replacement cost of that part, and we will tell you before we do.

What is not covered
Gift cards.
Items bought from a retailer other than tryquietkind.com. Please return those to the shop you bought them from.
Products that have been deliberately damaged, taken apart, or modified.

Normal use is not damage. Scuffs, dust, pet hair, a used filter and general wear are all expected on a returned trial unit and will never reduce your refund.

How to start a return
Email support@tryquietkind.com with your order number and, in a sentence, what did not work for you. The reason is genuinely optional — we ask because it is how we improve the products, not to talk you out of it.
We reply within one business day with a prepaid return label and instructions.
Pack the item, attach the label, and drop it off. Any sturdy box will do.

Please do not send anything back before you have a label from us. Parcels that arrive without one can take much longer to match to your order, and some cannot be traced at all.

Refunds

Once your return arrives with us we inspect it and process the refund within 2 business days. Refunds go back to the original payment method. Your bank or card issuer then takes a further 5 to 10 business days to post it to your account — that part is on their side and we cannot speed it up.

We refund the full price you paid for the item, including any shipping you paid on the original order. We do not deduct a restocking fee and we do not deduct the cost of the return label.

If your refund has not appeared 10 business days after we confirmed it, email us and we will send you the transaction reference to give your bank.

Exchanges

The quickest way to swap a colour or a product is to return the first one under the trial and place a new order. That way you are not waiting on our inspection before the replacement ships. If you would rather we handled it as a straight exchange, email us and we will arrange it.

Damaged, faulty or wrong item

If your order arrives damaged, faulty, or is simply not what you ordered, email support@tryquietkind.com with your order number and a photo. We will send a replacement or a full refund immediately, and in most cases we will not ask you to send the original back. This is separate from the trial and is not limited to 90 days — see the warranty below.

Limited warranty

Quietkind products carry a 1-year limited warranty from the date of delivery against defects in materials and workmanship. If a product fails in normal household use during that period, we will repair or replace it, or refund it, at our option and at no cost to you.

The warranty does not cover accidental damage, misuse, commercial use, unauthorised repair, or consumable parts that wear out with normal use such as filters and brush heads. It applies to the original purchaser and is not transferable.

Cancelling an order

If you change your mind before your order has been dispatched, email us and we will cancel it and refund you in full. Once it has been dispatched it is treated as a return under the trial above — which costs you nothing either way.

If you are in California or another US state with returns disclosure rules

This policy is our published returns policy. Nothing here limits any rights you have under applicable state or federal consumer law.

Questions

Email support@tryquietkind.com. A person reads it, normally the same day.