Shipping Policy

Last updated: 25 July 2026

This policy explains when your order will leave us, how long it takes to arrive, what it costs, and what happens if something goes wrong on the way. It applies to all orders placed on tryquietkind.com.

Order processing

Orders are packed and dispatched within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding public holidays. An order placed on a Friday evening or over a weekend is normally dispatched the following Monday or Tuesday.

During sale periods and in the weeks before major holidays, processing can take an extra day or two. If we expect a delay beyond our normal window, we will tell you by email rather than let you wonder.

Shipping options and cost

Shipping is free on every order, with no minimum spend. There is nothing to choose at checkout and no shipping line on your total. Orders arrive in 3 to 7 business days after dispatch.

Delivery estimates are counted from dispatch, not from when you place the order. Add the 1 to 2 processing days to get the full picture. Estimates come from our carriers and are not guarantees.

Where we ship

We ship to all 50 US states, including Alaska and Hawaii, and to PO boxes and APO/FPO addresses. Delivery to Alaska, Hawaii and military addresses typically takes several days longer than the standard window.

We do not currently ship outside the United States. If you are abroad and want one of our products, email support@tryquietkind.com and we will let you know when we open your country.

Tracking your order

You will receive two emails from us: a confirmation when you order, and a dispatch notice with a tracking number when the parcel leaves. Tracking can take up to 24 hours to show any movement after you receive it — a number that looks inactive on day one is normal and does not mean anything is wrong.

If you created an account at checkout you can also see your orders and tracking at any time by logging in.

Delivery addresses

Please check your address carefully before you pay. We dispatch quickly, and once a parcel is with the carrier we usually cannot redirect it.

If you spot a mistake, email support@tryquietkind.com immediately with your order number. If the order has not yet been dispatched we will correct it at no charge. If it has already gone, we will help you work with the carrier, but we cannot guarantee a redirect.

If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you and either reship it to a corrected address or refund the order in full, whichever you prefer.

Delays, lost and damaged parcels

Once your parcel is with the carrier, its progress is out of our hands — but the outcome is still our responsibility. Here is what we do:

Running late. If tracking has not updated for 7 business days, email us. We will open a trace with the carrier and keep you posted.
Lost in transit. If a parcel is confirmed lost, we will send a replacement at no cost to you, or refund you in full. You choose.
Marked delivered but missing. Please check with your household and neighbours and look around the property first, as carriers often leave parcels out of sight. If it still has not turned up 3 business days after the delivery scan, contact us and we will make it right.
Damaged on arrival. Email us a photo of the item and the packaging within 14 days of delivery. We will send a replacement straight away. You will not usually need to send the damaged one back.

We do not ask you to file the carrier claim yourself. Contact us and we will handle it.

Changes to this policy

We may update this policy as our carriers and delivery options change. The version published here at the time you place your order is the one that applies to that order.

Questions about a delivery? Email support@tryquietkind.com with your order number.